Serena Shimmer Velvet Wrap Dress | Merlot BB Custom

Professional packing and fast shipping

We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is highly skilled and will package your items according to our precise and exact specifications. Your goods will go through a thorough inspection and be properly secured before they are delivered. We deliver to thousands of customers each day across multiple countries. This shows our commitment to being the largest online retailer in the world. The distribution centers and warehouses distribution are situated in Europe, as well as the USA.

Please note that orders with multiple items are processed according to the specific item.

Prior to shipment, we inspect the ordered items thoroughly. The majority of orders will be delivered within 48 hours. Delivery is expected to take between 3 and seven days.

Returns

Due to multiple entities such as the factory and the warehouse, we're unable to fully manage stock. The actual stock levels can fluctuate at any moment. Please understand it may happen that your order may be out of stock after the order is placed.

Our policy is valid for a period of 30 days. If you haven't received your product within the 30 days period, we're not able to provide the option of a refund or exchange.

Your item must be in its original packaging and be unused. You must have the item in the original packaging.